We want you to feel confident in your HOPIAN purchase. This page explains our return, refund, and warranty support policies.
Last updated: August 7, 2026
30-Day Returns
Eligible products purchased directly from hopian.com may be returned within 30 days after delivery.
To qualify for a standard return, the product must be:
- Unused and uncarried
- Unsharpened and unmodified
- Free from damage or signs of use
- Returned with its original packaging and included accessories
Used, carried, sharpened, modified, damaged, or incomplete products may not qualify for return.
How to start a return
Contact us through our Contact page with your order number, product model, and reason for the return. If the product is defective, damaged, or incorrect, please include clear photos or video.
Once your return is approved, we will provide the correct return instructions and destination. Returns sent without authorization may be delayed or refused.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Keep the original packaging until the review is complete.
After reviewing the issue, HOPIAN will determine the appropriate solution, which may include repair, replacement, exchange, or refund.
Exchanges
Exchange availability depends on inventory. In some cases, we may ask you to return the eligible item for a refund and place a new order for the preferred model or configuration.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise. For confirmed defective, damaged, or incorrect orders, HOPIAN will determine the appropriate return or service arrangement.
For non-defective international returns, the customer is responsible for return shipping and any related customs or carrier costs. Original shipping charges, duties, taxes, brokerage fees, and similar charges are generally non-refundable unless the return results from an error by HOPIAN or applicable law requires otherwise.
Refunds
Once an authorized return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method.
Payment providers and financial institutions may require additional processing time before the refund appears in your account.
Warranty Support
HOPIAN reviews claims involving possible defects in materials or workmanship under normal and intended use. Warranty support is intended for the original purchaser, and proof of purchase may be required.
If we confirm an eligible manufacturing defect, HOPIAN may provide repair, replacement parts, product replacement, or another appropriate remedy depending on the issue and product availability.
What is not covered
Warranty support does not cover normal wear and tear, edge dulling, scratches or coating wear, natural material variation, corrosion caused by inadequate care, misuse or abuse, accidents or impact damage, improper sharpening, unauthorized modification, or damage caused by improper disassembly, repair, or adjustment.
Disassembly itself does not automatically invalidate every warranty request, but damage caused by disassembly or modification is not covered.
How to request warranty service
Contact HOPIAN Support and include:
- Your order number or proof of purchase
- Knife model
- A clear description of the issue
- Clear photos or video where helpful
- Your country or region
Please do not ship a knife to HOPIAN until you receive service instructions.
Dealer Purchases
Returns and refunds for products purchased from an authorized HOPIAN dealer or other retailer should be handled through the original seller according to that seller's return policy.
If you believe a genuine HOPIAN product purchased from an authorized dealer has a manufacturing defect, you may contact HOPIAN for warranty review. Proof of purchase may be required.
Need Help?
Visit our Contact page and include your order number, knife model, and photos or video when relevant. You can also review our FAQs for quick answers about care, parts, shipping, and product support.
Nothing in this policy limits rights that cannot legally be excluded under applicable consumer protection laws.
